PRIVACY POLICY REGARDING THE PROTECTION OF PERSONAL INFORMATION
1. PREAMBLE
This Privacy Policy regarding the protection of personal information (hereinafter the “Policy”) describes the practices of Enchères360 (hereinafter the “Company”) concerning thePRIVACY POLICY REGARDING THE PROTECTION OF PERSONAL INFORMATION
1. PREAMBLE
This Privacy Policy regarding the protection of personal information (hereinafter the “Policy”) describes the practices of Enchères360 (hereinafter the “Company”) concerning the collection, use, disclosure, retention, and protection of personal information obtained through technological means or during the use of our services.
2. LEGAL AND ADMINISTRATIVE FRAMEWORK
This Policy notably complies with:
The Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1), as amended by Bill 25.
The Charter of Human Rights and Freedoms (CQLR, c. C-12).
The Civil Code of Quebec (SQ 1991, c. 64).
3. THE COMPANY AND THE PROTECTION OF PERSONAL INFORMATION
The website www.encheres360.com
is operated by Enchères360, whose head office is located at:
641 Rue St Pierre, Terrebonne, QC J6W 1C7.
The site is hosted by Rapidenet Canada, whose head office is located at:
PO Box 5009, George-Gagné PO, Delson (Quebec) J5B 0A6, Canada.
Enchères360 also uses the HiBid platform for managing its online auctions. The data required for your registration and participation (contact details, payment information, auction history) are processed by HiBid in accordance with their own privacy policies.
4. PERSONAL INFORMATION PROTECTION OFFICER
In accordance with Bill 25, the person with the highest authority within Enchères360 is responsible for the protection of personal information.
The Company has designated a responsible person who ensures compliance with this Policy:
Personal Information Protection Officer
Steve Deshaies
[email protected]
641 Rue St Pierre, Terrebonne, QC J6W 1C7
5. COOKIES
Enchères360 uses cookies to improve the browsing experience and analyze site performance.
Some cookies are necessary for the proper functioning of the site.
We also use tools like Google Analytics to measure traffic and optimize navigation. This data may be stored outside of Canada, particularly in the United States.
No advertising cookies are used without your consent.
You can disable cookies in your browser settings, but this may limit certain site functionalities.
6. COLLECTION OF PERSONAL INFORMATION
We collect your personal information when you:
- Fill out a contact or evaluation form.
- Consign antiques for an auction.
- Participate in an online auction via the HiBid platform.
- Subscribe to our newsletter.
- Communicate with our team by email or phone.
7. INFORMATION COLLECTED AND USE
The information collected may include:
- First name, last name
- Mailing address and email
- Phone number
- Billing and payment information (processed by HiBid or secure third parties)
- Information related to consigned items (photos, descriptions, provenance)
This information is used to:
- Manage registration and participation in auctions.
- Respond to evaluation and consignment requests.
- Communicate with buyers and sellers.
- Establish billing and ensure payment tracking.
- Inform customers of our upcoming sales (with consent).
8. RETENTION AND SECURITY OF INFORMATION
Personal information collected by Enchères360 is primarily stored in Quebec, on secure servers operated by Rapidenet Canada.
However, some data may be processed or hosted outside of Quebec or Canada when we use third-party services, including:
- HiBid, for the management and execution of online auctions.
- Google Analytics, for traffic analysis and site optimization.
These third parties are contractually obligated to protect your personal information and comply with applicable privacy laws.
Enchères360 also implements various physical, technological, and organizational security measures to prevent any unauthorized access, disclosure, or use of your data.
Information is retained only for the period necessary for the purposes for which it was collected, unless otherwise required by legal obligation. When no longer required, it is securely and irreversibly destroyed.
9. YOUR RIGHTS (BILL 25)
In accordance with Bill 25, you have the following rights:
- Access the personal information we hold about you.
- Rectify any inaccurate or incomplete information.
- Withdraw your consent to the use or disclosure of your information.
- Request the deletion of your data, subject to our legal obligations.
- Any request must be addressed to our Personal Information Protection Officer.
Use of Cookies
To improve your browsing experience, Enchères360 uses various cookies and technological tools. These cookies are small files stored on your device when you visit our site.
They notably allow for:
ensuring the proper functioning of the site and its features,
measuring traffic and analyzing page usage,
optimizing content presentation,
and, where applicable, personalizing our advertising communications.
Tools Used on Enchères360
Cookie categories
🔹 Necessary (1 cookie)
These cookies are essential for the website to function properly. They ensure the basic functionality and security of the website, anonymously.
🔹 Functional (1 cookie)
These cookies remember your browsing preferences, such as your selected language, to provide a personalized experience.
🔹 Analytiques (2 cookies)
Analytical cookies are used to understand how visitors interact with the website.
They provide information on the number of visitors, bounce rate, traffic source, and other statistical data.
🔹 Performance (0 cookie)
No performance cookies are currently used.
🔹 Advertising (0 cookies)
No advertising cookies are currently used.
Details of analytical cookies
1. Cookie: _ga
Domain: .encheres360.com
Duration: 1 year, 1 month, and 4 days
Description:
Google Analytics uses this cookie to calculate visitor, session, and campaign data and to track site usage for analytical reporting purposes.
The cookie stores information anonymously and assigns a randomly generated ID to recognize unique visitors.
Related script: google-analytics.com | googletagmanager.com/gtag/js
2. Cookie : ga*
Domain: .encheres360.com
Duration: 1 year, 1 month, and 4 days
Description:
This cookie is set by Google Analytics to store and count the pages viewed by visitors.
Related script: google-analytics.com | googletagmanager.com/gtag/js
Details of necessary and functional cookies
3. Cookie: cookieyes-consent
Domain: encheres360.com
Duration: 1 year
Category: Necessary
Description:
Stores user consent preferences to ensure compliance with Law 25 and the GDPR.
4. Cookie : wp-wpml_current_language
Domain: encheres360.com
Duration: 1 day
Category: Functional
Description:
Saves the language selected by the visitor to display content in the correct language.
Managing Your Choices
During your first visit, a banner allows you to accept or refuse non-essential cookies (analytical, preference, advertising). You can change your choices at any time via the CookieYes module or your browser settings.
Please note that refusing certain cookies may limit some site functionalities.
10. COMPLAINT OR INFORMATION REQUEST
For any questions, access requests, rectification, withdrawal of consent, or complaints regarding the management of your personal information, please write to:
Privacy Officer
[email protected]
641 Rue St Pierre, Terrebonne, QC J6W 1C7
11. EFFECTIVE DATE
This policy came into effect on September 26, 2025.
It may be updated periodically to comply with legal requirements or to reflect Enchères360’s practices.